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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Luke Bressette

June 26, 2026

5  out of  5
rating by Luke Bressette
"Great coverage at an affordable price!"
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Samn Dillon

June 24, 2026

5  out of  5
rating by Samn Dillon
"I've been a state farm customer for years, just moved and had to get insurance for my new state. Professional and friendly agents made the process super easy and got me all the same coverage at a great rate. Thank you!"
We responded:
"Thanks so much for the amazing review, Samn! We really appreciate your support here in Uniontown . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Devin Newton

June 15, 2026

5  out of  5
rating by Devin Newton
"I recently had the pleasure of working with Paul Gnall from the State Farm family, and I couldn't be happier with the experience. Paul was incredibly helpful in guiding me through the insurance process, making it quick and straightforward. He took the time to understand my needs and provided me with options that were not only affordable but also tailored to my specific situation.

After comparing quotes from other markets, it was clear that State Farm, with Paul's assistance, offered the best value. His professionalism and dedication to customer service truly set him apart. I highly recommend Paul Gnall to anyone looking for reliable insurance solutions!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Paul Gnall’s Team. "
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Sussy Roberts

June 15, 2026

5  out of  5
rating by Sussy Roberts
"Very helpful and friendly"
We responded:
"Wow, thank you for the 5-star review, Sussy! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Zachery Pitz

April 25, 2026

1  out of  5
rating by Zachery Pitz
"Sucks, have never been able to get ahold of him being with this agency for years, his receptionist/person who actually does work always answers, have been waiting forever for my deductible to come back as well from an accident I wasn’t at fault for in 2025. Heard he’s moving to corporate which I’m pumped for, hopefully whoever takes his clients actually interacts with customers. All my friends with State Farm hate Paul

Said they are unaware of my issues being able to contact after this review that’s laughable based on your Medina pages reviews as well and other customers around the area 🤣 this review got the most contact I’ve ever had with Paul"
We responded:
"Thank you for your feedback. This doesn’t reflect the level of communication and service we expect to provide, and it’s concerning to hear this perspective—especially since we were never made aware of any difficulty reaching us or concerns with your claim.

Our office answers calls live every day and works hard to make sure clients get timely help, whether it’s through me or a licensed team member. In many cases, our service team is directly involved to ensure faster response and resolution, rather than delays.

Regarding deductible recovery, that process is handled through the claims side and can depend on factors outside of the agency, but we’re always available to help check status and push things forward when needed.

If you’re still experiencing issues, I’d encourage you to contact the office directly and ask for me so we can address this head-on."
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K Lynn

April 15, 2026

5  out of  5
rating by K Lynn
"This office is incredible. They care about the people they speak with, in a real way. Genuine, and patient, and they aim to HELP."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Paul Gnall’s Team. "
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Michael Martin

April 13, 2026

5  out of  5
rating by Michael Martin
"Thank you very much for the excellent customer service."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Mandi Cunningham

April 6, 2026

5  out of  5
rating by Mandi Cunningham
"Matt was great and answered all my questions. He was able to get me the coverage I wanted within my budget!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in New Franklin to know that you had such a wonderful experience with us here on State Farm Agent Paul Gnall’s Team."
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David Goist

March 23, 2026

5  out of  5
rating by David Goist
"Super friendly staff and great rates. A pleasure to work with. Highly recommend!!!"
We responded:
"We appreciate your review, David. We are so happy that you had such a wonderful experience with State Farm Agent Paul Gnall’s Team here in New Franklin ! "
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Kelly Joyner

March 17, 2026

5  out of  5
rating by Kelly Joyner
"The communication was awesome. I love talking to her. She explained everything."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Stephen Gouge

January 12, 2026

5  out of  5
rating by Stephen Gouge
"Super people. Very helpful made everything easy."
We responded:
"Hi Stephen, Thank you for the fantastic 5-star review! We're so glad to hear our team was helpful and made everything easy for you. We truly appreciate your support and look forward to helping you with all your insurance and financial need."
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Hailee Dutton

December 18, 2025

5  out of  5
rating by Hailee Dutton
"Heather is amazing helpful and the best workpartners employee i have come cross. Helpful, effective, and positive"
We responded:
"Thank you for your fantastic review! We're so glad to hear that Heather provided you with such a positive and effective experience. She truly is a valuable part of our team, and your kind words mean a lot to us. If you ever need any further assistance, we're here to help!"
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Josh Delgadillo

December 5, 2025

5  out of  5
rating by Josh Delgadillo
"In glad to be working with pual with my policies i had over the years. Great customer service and got a great rate for my family."
We responded:
"Thank you so much for your 5-star review! We’re happy to hear that Paul has been able to provide great service and rates for you and your family over the years. We truly appreciate your loyalty and look forward to continuing to assist you with your policies. Thanks again for choosing us!
"
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Camden Eichelberger

November 14, 2024

5  out of  5
rating by Camden Eichelberger
"I work with Mary and she is great. Its rare to find customer service like this nowadays. Would recommend 10 out of 10 times."
We responded:
"Camden, our staff always enjoys reading reviews such as the one you left us. it lets us know we are making customers happy and doing something right! Please let us know if there in anything else you need. I am glad Mary made you day and you had a great experience with her. We appreciate your business. "
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Matt Genet

October 16, 2024

5  out of  5
rating by Matt Genet
"Teresa is the best so nice to work with and efficient"
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Jen Pederi

September 19, 2024

5  out of  5
rating by Jen Pederi
"Teresa is amazing to work with. Always friendly and does a great job. Highly recommend."
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Rebekah Stobbs

September 13, 2024

5  out of  5
rating by Rebekah Stobbs
"Theresa is amazing. She was so knowledgeable and helped me get everything I needed for home insurance and even helped me save so much money on my car insurance when I bundled it. It was so quick and painless."
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Lee Elgin

August 13, 2024

5  out of  5
rating by Lee Elgin
"Always a pleasure working with them!!"
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Don Fehr

August 13, 2024

5  out of  5
rating by Don Fehr
"Terisa was an absolute pleasure to work with.Very thorough and professional.
Great representative of your organization!"